With nearly 19 years’ experience in luxury hospitality, I moved into care because what began as volunteering grew into a deep, heartfelt calling – and today, I love every moment of my work here.
My career started in five‑star hotels, where I led front‑of‑house operations and managed large, high‑profile properties for over 15 years. I built expertise in flawless service, team leadership, attention to detail, and creating warm, memorable experiences for every guest. When I volunteered during the pandemic – supporting the NHS and local communities – I realised how much I wanted to bring that same dedication to people who deserve care that feels personal, dignified, and truly special.
I blend my hospitality background with a person‑centred approach to care: I oversee all hospitality operations, lead and train the team, and ensure every detail – from meals and surroundings to activities and daily touches – supports our Members’ comfort, happiness, and wellbeing. I’m known for being hands‑on, leading with kindness, and inspiring everyone around me to deliver refined, thoughtful care and service every day.
Outside work, I enjoy cooking, gardening, and staying involved in my local community – passions that all feed into how I help make our residence feel like home