Further to my recent communication, I would like to provide you with an update on the current status of our home operations. Firstly, I would like to report that, in the main, it is ‘business as usual’ at Signature despite the unprecedented challenges we all face in these times of lockdown. Whilst staffing levels continue to be impacted by isolation protocols, we are maintaining sufficient cover across all departments and ensuring that our residents receive the best possible care and attention.
I would like to thank all residents and family members for respecting our current no visitor protocol. I totally appreciate how difficult this must be however rest assured that we remain fully focused on the wellbeing and safety of our residents. In order to promote regular contact with family and friends we have introduced heightened technology initiatives at each home which will allow our residents to stay in virtual contact as and when required.
I’m delighted to report that across all our homes we have been inundated with messages of goodwill and support from local community groups. This is testament to the enduring relationships we have built with our wider communities and validates the spirit of human kindness which resonates with us all at times like these.
We will continue to keep you informed as the situation evolves and circumstances within our home operations change. Your support is incredibly important to us and we thank you sincerely for your understanding.
Chief Executive Officer
A Luxury Care Home in Kingston-Upon-Thames
Our purpose-built care home in Kingston has recently been awarded the highest possible rating of “Outstanding” by the Care Quality Commission. This reflects Signature’s exceptional residential and nursing care and our outstanding facilities and services, which are offered within a comfortable, friendly and luxurious environment.
We also have recently been awarded the Gold Standards Framework Beacon Status which is the highest award for excellence in end of life nursing care.
Coombe Hill Manor features 94 private apartments varying from studios through to one and two-bedroom deluxe suites. Our apartments offer private phone lines, en-suite wetrooms and kitchenettes, with many apartments also featuring private balconies.
“We visited many homes before finding one where we felt we could leave our mother, safe in the knowledge that she would be looked after with affection, dignity and professionalism at all times. Nearly two years later this feeling has not diminished at all, in fact, the opposite. I genuinely couldn’t recommend more highly.”
(Son of a resident, comments from carehome.co.uk)
Award-Winning Nursing Home in Kingston
Life at Coombe Hill Manor is all about making it feel like home for both individuals and couples. Our nursing home includes its very own cinema room, guaranteed to keep everyone entertained, a dedicated space for exhibiting art and a Signature Cafe that offers a welcoming, casual dining experience, ideal for sharing with families.
We also offer two outstanding restaurants, a spa and therapy suite, a hair salon, quiet lounges and a fully equipped library. Life is never dull at Coombe as we have a large activities team who provide daily events and trips out, visiting speakers, one to ones and activities which are chosen by the resident committee.
“This is a truly special place offering they very highest level of service and care. The staff are all just so lovely and very friendly, nothing is too much trouble, right from the very top down to the support staff. I would have no hesitation in recommending Coombe Hill to anyone. Thank you so much.” (Cousin of Resident, comments from carehome.co.uk)
Specialist Dementia Care in Kingston
Our services also feature a specialist dementia suite, designed with leading research from Stirling University. This ensures that our care and the environment are able to offer unique support for individuals requiring specialist dementia care.
“The facilities are first rate. The catering is of excellent quality and variety. But really this place is about the staff who are excellent and really care about their residents. That is the most important consideration for family members placing their relatives into care and makes recommending Coombe Hill Manor very easy to do. Thank you to everyone for all that you did for mum.” (Son of a resident, comments from carehome.co.uk)
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To view the latest food hygiene rating for the home, please click on this link.