With over a decade of experience in nursing, leadership, and operational management, I bring a passionate, resident-focused approach to care home leadership. As a Registered General Nurse and experienced senior leader, I have successfully led high-performing teams across luxury nursing homes, hospitals, and complex healthcare settings.

I am committed to creating a warm, welcoming, and safe environment where residents receive exceptional, person-centred care and staff feel supported to thrive. My experience in service improvement, quality governance, and team development has helped multiple homes achieve outstanding results, raise standards, and build strong community reputations.

I am proud to lead a home where compassion, dignity, and excellence are at the heart of everything we do.

I am delighted to be joining Signature to launch our beautiful new home in the heart of Surbiton. Having worked in the social care sector for over 13 years as a Client Liaison Manager, including helping to launch another Signature home, I feel incredibly fortunate to work in a role that makes such a positive difference to people’s lives.

Supporting individuals and families as they explore care options is something I am truly passionate about. Moving into a care home is a significant decision, and my role is to provide guidance, reassurance, and practical support every step of the way. From your first enquiry through to moving into your new home, I will be on hand to answer your questions, explain the options available, and help you find the right care solution to meet your needs.

What excites me most about this new home is the exceptional team behind it. Having worked with many of my colleagues before, I know first-hand the expertise, compassion, and dedication they bring to their roles. Together, we are committed to creating a warm and welcoming community where residents enjoy outstanding care, meaningful experiences, and the very best quality of life.

With over 12 years of experience in the care sector, including more than eight years in leadership and management roles, I have dedicated my career to supporting individuals living with dementia and complex behavioural needs.

My experience has given me a deep understanding of the physical, emotional, and psychological needs of people living with dementia, as well as the importance of supporting families through every stage of their journey.

I am passionate about delivering truly person-centred care and believe every resident should be treated as an individual, with dignity, compassion, and respect. Behind every diagnosis is a person with a lifetime of memories, relationships, achievements, and experiences, and this should always remain at the heart of the care we provide.

I lead by example and believe in maintaining high standards through visibility, teamwork, and empowering colleagues to grow in confidence and develop their skills. My aim is to create an environment where residents feel safe, valued, and genuinely at home.

What inspires me most is making a meaningful difference in residents’ everyday lives. There is no greater reward than seeing a resident smile, express their gratitude, or describe their community as home, knowing they feel secure, comfortable, and truly cared for.

I am excited to bring my experience, energy, and passion to Signature at Surbiton and help create an outstanding dementia community that sets the benchmark for exceptional care.

Hello, I’m Wayne, the Clinical Services Manager here at Surbiton. I have over 25 years of experience in health and social care, including more than 10 years as a Registered Nurse within the NHS, before joining Signature Senior Lifestyle in 2024. I am passionate about delivering person-centred care, supporting the wellbeing, safety, and happiness of our residents while leading and working closely alongside our nursing and care teams.

I have a particular interest in caring for older people, especially those living with dementia, and I am committed to creating a safe, comfortable, and welcoming environment where residents feel valued, respected, and encouraged to maintain their independence. I believe in promoting dignity, choice, and individuality, enabling residents to live fulfilling lives and truly feel at home.

Building trusting relationships with residents’ families and friends is also incredibly important to me. I want them to feel supported, reassured, and confident that their loved ones are receiving the highest standard of care.

I started my career in care over eleven years ago as a Care Assistant and quickly realised I had found my passion. I worked hard, embraced every opportunity to learn, and always had progression in mind, eventually becoming a Residential Care Manager.

I have now been in this role for six years, building a strong team of carers and Care Supervisors, empowering them to deliver the very best care every day.

My focus is to continue leading this fantastic team in providing person-centred care, creating a warm, friendly, and compassionate environment where our residents feel truly at home. I am passionate about sharing my knowledge and ensuring my team always feels supported, confident, and equipped with the guidance they need to thrive.