Introducing the Surbiton team

Behind every great care home is a dedicated team of people who genuinely care. At Signature at Surbiton, our team brings together experience, compassion and a shared commitment to supporting residents to live well every day. From care and wellbeing to hospitality and management, each member of our team plays a vital role in creating a warm, welcoming and supportive community.

Thomas Holden

General Manager

With over a decade of experience in nursing, leadership, and operational management, I bring a passionate, resident-focused approach to care home leadership. As a Registered General Nurse and experienced senior leader, I have successfully led high-performing teams across luxury nursing homes, hospitals, and complex healthcare settings.

I am committed to creating a warm, welcoming, and safe environment where residents receive exceptional, person-centred care and staff feel supported to thrive. My experience in service improvement, quality governance, and team development has helped multiple homes achieve outstanding results, raise standards, and build strong community reputations.

I am proud to lead a home where compassion, dignity, and excellence are at the heart of everything we do.

Read about Tom

William Burke

Client Liaison Manager

I am delighted to be joining Signature to launch our beautiful new home in the heart of Surbiton. Having worked in the social care sector for over 13 years as a Client Liaison Manager, including helping to launch another Signature home, I feel incredibly fortunate to work in a role that makes such a positive difference to people’s lives.

Supporting individuals and families as they explore care options is something I am truly passionate about. Moving into a care home is a significant decision, and my role is to provide guidance, reassurance, and practical support every step of the way. From your first enquiry through to moving into your new home, I will be on hand to answer your questions, explain the options available, and help you find the right care solution to meet your needs.

What excites me most about this new home is the exceptional team behind it. Having worked with many of my colleagues before, I know first-hand the expertise, compassion, and dedication they bring to their roles. Together, we are committed to creating a warm and welcoming community where residents enjoy outstanding care, meaningful experiences, and the very best quality of life.

Read about Will

Narcis Mihailescu

Dementia Care Manager

With over 12 years of experience in the care sector, including more than eight years in leadership and management roles, I have dedicated my career to supporting individuals living with dementia and complex behavioural needs.

My experience has given me a deep understanding of the physical, emotional, and psychological needs of people living with dementia, as well as the importance of supporting families through every stage of their journey.

I am passionate about delivering truly person-centred care and believe every resident should be treated as an individual, with dignity, compassion, and respect. Behind every diagnosis is a person with a lifetime of memories, relationships, achievements, and experiences, and this should always remain at the heart of the care we provide.

I lead by example and believe in maintaining high standards through visibility, teamwork, and empowering colleagues to grow in confidence and develop their skills. My aim is to create an environment where residents feel safe, valued, and genuinely at home.

What inspires me most is making a meaningful difference in residents’ everyday lives. There is no greater reward than seeing a resident smile, express their gratitude, or describe their community as home, knowing they feel secure, comfortable, and truly cared for.

I am excited to bring my experience, energy, and passion to Signature at Surbiton and help create an outstanding dementia community that sets the benchmark for exceptional care.

Read about Narcis

A place to call home

Choosing the right care home is a significant and emotional decision. We’re here to help you navigate this process with confidence and clarity. Whether you’re ready for a personal visit or simply want more information, we’re with you every step of the way.

Delivering peace of mind

Take The first step

Meet the team in person

A visit is the best way to understand life at Signature at Surbiton. During a personal visit, you can meet our team, explore the home and see how our lifestyle, care and surroundings come together to create a welcoming place to live.

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