Terms and Conditions - Founder Member's Offer - Hornchurch

£1,000 Signature Lifestyle Credit –  Founder Member Offer.

Eligibility
• Available to new permanent residents moving into Signature at Hornchurch only
• Applies to permanent residential, nursing or dementia placements
• Not available for respite or short stay residents
• Offer applies to selected Founder Member suites only and may be withdrawn once capacity is reached

Credit value and validity
• £1,000 Lifestyle Credit per resident
• Credit is valid for 12 months from the resident’s move in date
• Any unused balance expires after 12 months and cannot be extended

What the credit can be used for
• Personalised one to one activities and experiences
• Lifestyle, wellbeing and enrichment services within the home
• Private dining experiences
• Chauffeur driven trips and organised outings
• Ticketed events, workshops and Signature hosted experiences
• Other chargeable lifestyle services agreed by the General Manager

What the credit cannot be used for
• Weekly care or accommodation fees
• Hair, beauty or external third party retail purchases unless pre approved
• Cash alternatives or cash withdrawals
• Transfers to another resident or family member
• External medical or clinical services
• Any service not provided or arranged directly by Signature

How it works
• Credit has no cash value and is non refundable
• Spend is deducted at the point of booking or invoicing
• Once the balance is used, standard charges apply
• All experiences are subject to availability and booking in advance

Leaving or transferring
• If a resident leaves the home or transfers to another Signature location, any remaining credit is forfeited
• Credit cannot be transferred or redeemed against final accounts

General
• Offer cannot be used in conjunction with other incentives unless agreed in writing
• Signature reserves the right to amend or withdraw the offer at any time
• Management discretion applies