Introducing the Banstead team

At Signature we recruit and train only those who exhibit both great professional potential, and a deep commitment to the values which lie at the heart of our organisation: compassionate, person-centres care which is built around the specific needs and preferences of individual residents.

Because care provision is an expansive and multifaceted field, we also have specialist teams handling other critical areas such as activities, dining, hospitality and more

Our exceptional staff are the heart of our care home and to fully understand how these dedicated professionals make Banstead what it is, there’s no better option than to meet them in person.

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Meet the General Manager

Please see our video, introducing Michael Brown, Signature at Banstead’s General Manager. Michael discusses what makes Signature at Banstead so special for our residents, relatives and team members.

Michael Brown

General Manager & Registered Manager

I started my career in social care in 2009, since then, I have worked in variety of different areas such as Learning Disability, Mental Health, Dementia and predominantly Residential Care. I have experience of being a Registered Manager for four residential care homes, each once slightly bigger than the last. Those 14 years of care experience have led me to being successful recently in joining initially as Deputy Manager and then as General Manager from November 2023. I have been particularly keen on working in a home that looks and feels like a five-star hotel!

Ultimately, I want to be part of a team that goes above and beyond and is collaboratively working towards being CQC rated Outstanding.

Deputy Manager

Christina Webb-Smith

I launched my career in care in 2013 at Signature at Banstead as a Care Assistant and then trained to administer medication as a Senior Carer.

For the past five years I have led an exceptional team taking charge of the overall management in our Dementia Community.  Every day, we provide purposeful and meaningful activities to enhance mental and physical stimulation for our residents. Having worked in such a wonderful community is incredibly fulfilling, as I witness the daily smiles on our residents’ faces.

Taking on my new role as the Deputy Manager in November 2023, I now lead the broader team, offering support to the General Manager in all clinical matters and stepping in when the General Manager is absent. My overall responsibility is to ensure that the home is run to the highest of standards, ensuring excellent delivery in all aspects of care.

The stability and continuity of the management team have allowed my career to excel and take on my newest adventures.   I very much look forward to my future within this role here at Banstead.

Sue Hester

Client Liaison Manager

After a 27 year career in financial services I moved into the care sector in 2013 – it was the best move I ever made.  Having previously worked at Signature at Banstead for 4 years I rejoined the home after a three year break at the beginning of October 2022.  Having previously been in the position of looking after the care needs of both parents I know first hand the uncertainty and concerns that families face.

I am absolutely delighted to be back as my job allows me to see the difference it makes to peoples lives, moving into a home as vibrant as Signature at Banstead.  I often say to families that when their loved one moves into a care home, it is like picking up a new book and starting a new chapter.  I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career.  As soon as you walk through the doors here you can feel the warm and welcoming atmosphere.  The whole team are exceptionally kind and caring.

My role is primarily to support and guide anyone looking at care options, either for themselves or a loved one.  I will be your first point of contact within the home and will be there right up to move in day, and beyond if you need further help thereafter.  I look forward to meeting you and welcoming you to our beautiful home.

Olubunmi Oderinde

Residential Care Manager

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment in delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active.

Prior to this I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our assisted living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective, and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead.

I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people centred function team that delivers a positive colleague experience to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead a happy and purposeful life. I maintain a keen interest in supporting my team to deliver high quality care holistically, with our residents at the centre of all we do.

Dementia Care Manager

Rebecca Lee

I started my career in Signature as a Care Assistant in 2016 and then worked as a Care Supervisor before moving to another home in the group where I became their Dementia Care Manager.

I transferred to Signature at Banstead as the Dementia Care Manager in May 2024 and haven’t looked back.

Working in Signature was my first experience of working with residents living with dementia and have enjoyed every minute of it. I am fortunate to have an amazing team of carers who support our residents daily with meaningful and purposeful activity; it is our aim to help our residents live the best lives they can.

 

Tamara Juckes

Hospitality Manager

I started working as a Care Manager at Signature at Banstead in 2007 and became the Activities Coordinator in 2009, a role that I held until 2024, and a role that I loved. My background in the dance and entertainment industry gave me all the tools I needed to deliver a first class program to our residents. Over the years I have been fortunate to win a number of national awards and most recently was Highly Commended at the 2022 Great British Care Awards (South East Region). My job has evolved over the years and I am proud to be a Dementia Practitioner Trainer and Dementia Ambassador.

There are very few jobs that offer the daily satisfaction and fulfilment that working in care does. Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!

I have recently decided to take on a new challenge, heading up the entire Hospitality function at Banstead, an opportunity that I am incredibly excited by. The role will mean that I oversee the food and beverage, front of house, as well as activities – I can’t wait to make a difference.

 

Alison Nicholson

Head of Housekeeping

I started working at Signature at Banstead 15 years ago and have never looked back. I started off as a housekeeper and was promoted to Head of Housekeeping 12 years ago.  I now manage both the housekeeping team and the Reception team.

I am very passionate about my job and take pride that I have a very good team that work very hard beside me to deliver an excellent service.

I also mentor housekeepers at other Signature homes which I love doing, so that they too can thrive and also deliver the high standards of cleanliness expected across all of our portfolio.

Maintenance Manager

Zbigniew “Zeb” Skorzak

I started working with Signature back in 2010 and was working at one home all that time until I transferred to Banstead in 2023.

My job give me so much satisfaction which is why I have been doing it for so long.  It involves a lot of compliance issues but I am a very organised person and take these things in my stride.  I really enjoy working at Signature at Banstead as the General Manager is very supportive and the team are so friendly and helpful – and everyone helps each other out.

My role here primarily is to maintain the condition and look of the building and it is extremely multi faceted;  I may be dealing with external contractors one minute and then responding to resident issues or in house maintenance emergencies the next.  I am also responsible for ensuring that fire regulations are strictly adhered to and regularly run Fire Safety training sessions for staff, both day and night.

Hoping to join the Signature family?

If you believe you’re possessed of the skill, dedication and compassion required of all of Signature’s employees, we’d love to hear from you. Head over to our careers page to learn how to apply for current vacancies and better understand what it’s like to become a part of our superb care team.

Visit our careers page