Your Weekly Residence Fee includes:

• the right to occupy your suite
• use of our restaurant(s) for breakfast, lunch and evening meal
• use of our cafe services
• use of appointed communal areas and gardens
• optional participation in our activities programmes
• housekeeping services
• laundry services

For more information on pricing, please refer to the individual home pages on our website.

The Weekly Care Package Fee is a weekly fee which includes all care services delivered by the Provider to a resident pursuant to the Care Plan in place at any point in time.

For more information on pricing, please refer to the individual home pages on our website.

Yes, we accept funding from the NHS and Local Authorities, however should this not cover the full amount of the Weekly Residence Fee and Weekly Care Package Fee then the residual fee remains payable by either the resident and/or their third party contributor. Should funding be withdrawn, the resident and/or their third party contributor will remain liable for the full cost of the Weekly Residence Fee and Weekly Care Package Fee.

Services provided which are not included within the Weekly Residence Fee or the Weekly Care Package Fee are charged for separately. Such services may include, but are not limited to, the following:

• hairdressing services
• alcoholic beverages
• newspapers
• chiropody
• physiotherapy
• taxi services and other transportation
• costs associated with the accompaniment to offsite professional appointments
• tray services to rooms and guest meals
• call charges
• beauty treatments

Pricing for such additional services is available upon request and may vary from home to home.

Depending on your individual circumstances you may be eligible for either Local Authority Funding or NHS Funding (Funded Nursing Care or Continuing Health Care). Our experienced Client Liaison Managers will be able to advise you about the options which may be available. In the event that you qualify for some form of third party funding please note that you will still remain liable for payment of both the Weekly Residence Fee and the Weekly Care Package Fee. We strongly suggest that you seek independent financial advice to explore any potential funding opportunities.

It is very important that we are informed as soon as possible should you start to have concerns about a depletion of your funds. This will help us to support you around the potential options available whether that be evaluating alternative sources of funding, transfer to a smaller suite within the home or transfer to an alternative provider.

Providing reasonable notice has been given by you to the home (28 days absence notice) or in the event of an emergency hospitalisation you will remain liable for the first seven days of the Weekly Care Package Fee. For the avoidance of doubt the Weekly Residence Fee remains payable throughout any period of absence from the home.

When you reserve your apartment, you will be required to pay a deposit equal to 2 week’s residence fees, which will secure your apartment for 28 days.  The reservation deposit will be deducted from your first fee invoice. Should you decide not to move in, the deposit will be refunded within 28 days of the receipt of written notice.

There is a 28 day notice period within your agreement which must be provided to the General Manager in writing.

We do not require proof of funds but would recommend that you have funds to cover at least a two year stay. It is very important that your move to Signature is affordable to you and our experienced Client Liaison Managers will be able to  help you when assessing affordability by providing you with estimated fees for different time frames. We would also advise that you seek independent financial advice to understand the various options on how you can afford your care fees.  Should a Guarantor be necessary in the form of a family member or other suitable individual, we can help you through that process.

We will increase our weekly fees annually with effect from the 1st of January each year, having provided 28 days’ notice to you of our intention to do so. Fees payable under your specific care agreement will change should there be a need for you to be on a higher or lower care band.

Annual room and care fee increases of no more than 5.5% apply (Subject to an annual 5% increase or aligned to CPIH* when greater than 6%).

*CPIH is defined as the Consumer Prices Index including owner occupiers’ housing costs.

All fee charges relating to the Care Agreement will cease from the date of death. Accommodation costs will be charged from the date of death until such time as the apartment is cleared of all personal belongings up to a maximum of ten days. Should a longer period than ten days be required to remove personal belongings from the room then this should be agreed in writing with the General Manager and additional day charges will apply.

Should your possessions not be collected within the agreed timeframe then they will be transferred to an offsite storage facility at a cost to yourself. After a period of 28 days in storage, if your possessions remain uncollected then we will arrange for them to be sold/disposed of and any surplus funds after associated costs will be paid back into your estate.