Staff Awards at Coombe Hill Manor

Coombe Hill Manor were delighted to have two finalists at the National Dementia Care Awards 2020.  Our finalists were:

  • Justyna Johnson – Best Dementia Manager
  • Hederlinda Serafica – Best Dementia Carer

General Manager

Sonya Fenwick

Growing up in a family of 3 nurses it was only natural for me to follow in my family’s footsteps. I qualified in South Africa as a nurse had done the 4 years integrated Nursing Course at Tygerberg Hospital in Cape Town. In the end, I felt like a jack of all trades being qualified in General, Midwifery, Psychiatry and Community Healthcare. As I was only 21, I did not feel that I had a broad enough knowledge and decided to specialised an additional year in Mental Health.
At the end of my year in Stikland Hospital. I travelled Europe working in Switzerland, Greece and Israel where I met my husband Michael. We continued to travel together spending 6 months of the year in England which allowed me to keep my Nursing skills updated working privately and in various hospital in London. Once Michael and I got married we settled in London permanently.
I worked for one of Bupa’s biggest Nursing homes for 15 years, in the capacity of a Nurse, Clinical Service Manager, Training Co-ordinator and recently as the Deputy Manager. During this time I studied Dementia at Kingston University and also gained my Mentorship qualifications at City University. I facilitated the home’s entry into the Gold Standards Framework for End of Life care in care homes and was very proud to be part of the process toward a Beacon status, which is the highest accolade awarded to a home in this field. The home still holds this Award.
I joined Signature and Coombe Hill Manor on the 14th of April as Care Services Manager, I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.
I was appointed to the role of General Manager in June 2016, and with a great team, we are here for the residents, providing peace of mind to families. Working with the residents in making memories, always looking for ‘what else can we do’ moments.

Client Liaison Manager 

Tammy Sirilli

I have joined Signature at Coombe Hill Manor with over 20 years of customer service experience in the hospitality industry and am very excited to be working for a brand that delivers on its values.

My role is the first point of contact for prospective residents and families seeking care and guiding them through what can be an emotional process of selecting the right home.

I am privileged to work alongside an exceptional care and nursing team who focus on providing the highest level of person-centred care. We are dedicated to ensuring each resident is living their best quality of life in our beautiful home and it is incredibly rewarding to watch each individual flourish.

I am passionate about care and have personally worked as a carer in recent months.  I am learning more about dementia in order to become a dementia ambassador at our home and to better support clients with these additional needs.

I look forward to answering your questions and showing you around our fabulous home.

Client Liaison Manager

Jane Knight

I have over 10 years’ experience in my role which is to help families searching for care solutions for their loved ones. It is a great pleasure to be able to help them during what is often an emotional and stressful time of their lives. I am privileged to say that this is the most rewarding and heartwarming position I have ever held. I have met some truly extraordinary people from all walks of life who have enriched my life in so many ways. No two days are ever the same as no two people are ever the same and this is at the heart of the care that Signature at Coombe Hill Manor provides for each and every individual. Being proud to be a part of the team here and alongside our residents and their families is just the best feeling and every day I feel fortunate to have been chosen to be here. I work with people who are passionate about the care they provide and who always go the extra mile to ensure they give the best of themselves each and every day. It is a warm, welcoming and fun-loving environment, full of laughter. When I bring my dog Monty into work with me he is as excited and enthusiastic as he can be to be part of the team too and to brighten up everyone’s day!

Dementia Care Manager

Justyna Johnson

I am originally from Poland, and I have been in the health sector for over 10 years.
I have a passion for Dementia care and it is my belief that all people living with Dementia can lead a happy and fulfilled life in the right environment.
My role as Dementia Manager in Auguste is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment.
I believe that Dementia is seen not as an end to people’s lives but the start of a new journey to life.

Nurse Care Manager 

Oksana Lukashyk

I have recently joined Signature as Nurse Care Manager.

After graduating as a nurse from the university Autonoma de Lisboa, I spent 2 years working for Barchester care home before joining the Royal hospital for neuro-disability where I spent 4 years.

I find fulfilment in working with other members of the team to ensure continuity of care for our residents.

It is important to me to help residents get the best care possible in the best setting for each individual.

My favourite part of the job is working with my team of nurses, mentoring, empowering and developing them , as well as interacting with residents and their families on a regular basis.

People Services Manager

Riona Scannell

I have been working at Signature Coombe Hill Manor since March 2018.  Working in a Care setting was new to me, having been in the Banking sector all of my working life, but I have to say that I have fallen in love with the Care Sector!   The first time I came to Coombe Hill Manor was for an interview for my current role. From the minute I walked in the front door I was met with smiles and a feeling of warmth. I felt at ease even though I had an interview to undergo!!   Since then I have been in awe of how deeply staff and management care about what they do.   It truly is a vocation.

One of my responsibilities is to recruit staff for the Home. The team and I ensure we recruit people who will embrace the ‘Signature Values’ so that our residents can continue to expect high levels of care and service excellence.

Activities Manager

Lisa Maria Ortiz

I have been working as an Activities Manager for over 15 year and it never ceases to amaze me how much I am humbled each day. Working in activities produces some of the best memories for me. I have an award-winning activities team and I am blessed to have a dynamic and fun approach to life. This is welcomed by my inspirational residents!
Coombe Hill Manor is a place where you are encouraged to be yourself and to express yourself, whether it is dancing the Charleston, joining in with the Garden Club or just kick back and read a good book, if you want to do it, you can do it!
As a professional artist, I’m thrilled that we have such a fantastic Art Studio and Gallery. I have had the privilege of working with some amazing people here at Coombe Hill Manor. I am a diversity champion and believe everyone has a right to be fabulous! I understand that every individual is unique. My passion is that everyone is valued. It doesn’t matter what race, ethnicity, gender, sexual orientation, age, physical abilities, religious beliefs, political beliefs you have, you are welcome here at Coombe Hill Manor

Restaurant Manager

Jeanette James

I have been in hospitality for several years, originally involved in the planning and organisation of events. Also, I used to run my own beach resort in Sharm El Sheik, Egypt, for 8 years.
Signature was my ingress to the care industry, and I couldn’t have chosen a better company.
I find my role extremely rewarding and I’m very proud to be part of the team who started the Coombe Hill Manor unit. It really makes me feel like I’m part of a family.
I’m well aware of my responsibilities, as catering to seniors and their special diet requirements can be challenging. I’m really glad Signature places me in an environment where I can easily and very efficiently do so.

Chris Bridge

Head Chef

I trained as a chef in the navy and worked in various restaurants in Surrey then moved into corporate catering at Phillips head office before starting to work at a dementia care home.
Since then I now have experience of catering in the care sector for 12 years and recently joined Coombe Hill Manor as Head Chef.
Creating menus with fresh seasonal foods is very rewarding and I love being able to do this.
Giving our residents a daily choice of a variety of dishes is incredibly important and can often tempt even the smallest of appetites.
Mealtimes are an important part of our resident’s day and favourite foods can be part of an emotive experience linked to fond memories of our childhood or special moments.
I am a sports enthusiast, having played rugby for England and enjoy computers and gaming in my spare time.

Find out about Coombe Hill Manor’s management structure here.