As a premium service provider we are proud of the commitment we have invested in our management structure and staffing levels. Our residents expect a high quality service and as such we ensure that we have a robust infrastructure at our homes to deliver on our commitment. Each home is overseen and managed by an experienced General Manager who has a proven track record of success within the industry.
The General Managers are supported by both a hospitality and clinical management team who are subject matter experts in their field and qualified to oversee the home in the General Manager’s absence. Each head of department has the autonomy to make decisions that impact on resident satisfaction and are empowered to go “above and beyond” to meet each resident’s needs .
Each department has dedicated team members who are trained to the “Signature Standard” and recruited to our values.
Our staffing levels are dictated by our residents’ needs which are reviewed and monitored using the latest technology in mobile care monitoring. This sophisticated care monitoring system allows us to understand whether we are meeting the residents’ needs sufficiently, allowing us to allocate the appropriate level of staffing to each area of the building at the right time of day or night. Residents have reassurance that our call bell system is linked to our mobile monitoring service ensuring that we are always there when needed.
Please note, the below management structure is typical of a Signature Care Home, however some homes may vary from time to time depending upon the operational requirements.
Operation Management Structure