Pembroke House is a Care Home that caters for Assisted Living, Nursing and Dementia residents. The home is overseen by our General Manager and a team of Heads of Department who are all subject matter experts in their chosen field.
The home has 72 apartments that are dedicated to Assisted Living and Nursing Care over 5 floors and a Dementia community that has 20 suites on the same floor. The number of Carers on duty will be determined by the residents’ individual needs, however we allocate a minimum ratio of 1 Carer to 5 residents in our Assisted Living environments and a ratio of 1 Carer to 3 residents in our Dementia communities.
The care that each resident requires and receives is recorded using person centred mobile care technology which assists us in allocating the appropriate level of staffing to each area of the building at the right time of day or night. Residents have reassurance that our call bell system is linked to our mobile care system ensuring that we are always there when needed.
Resident care is overseen by Nurses and Care Managers who also provide guidance to the care teams, ensuring that the service is fully compliant with the regulations.
In addition, we have a dedicated catering team who serve main meals in our restaurants and a housekeeping team who are responsible for the cleanliness of the home including resident apartments. A dedicated activities team are responsible for arranging in-house events and organising excursions using our own minibuses. Each home has a reception area which is operated twelve hours a day, ensuring that all visitors receive a warm welcome and are logged in and out of the home.
All Signature staff are trained to meet best practice standards for their respective roles including but not limited to; the Skills for Care recommended Care Certificate standards, Clinical Skills for CPD and revalidation and all new to social care employees are automatically offered the opportunity to complete their Level 2 Health & Social Care Qualification.