Outstanding Result for Signature at Coombe Hill Manor!
Today sees Coombe Hill Manor awarded “Outstanding” by the Care Quality Commission.
During the month of January, 1,324 care and nursing homes were inspected by the CQC, with results ranging from inadequate to outstanding, with only 3.5% achieving the highest result and Coombe Hill Manor was amongst those elite few.
The home was the 6th to be built and operated by Signature Senior Lifestyle and is situated in Kingston upon Thames and is a bespoke building catering for all levels of care and nursing.
Sonya Fenwick, General Manager” I am enormously proud of the whole team. We strongly believe in providing exceptional care, delivered by compassionate staff. This is the resident’s home and we have the privilege to share this time with them. We advocate independence and encourage residents to be involved in all aspect of the home, even down to choosing the carpet. We welcome feedback and all managers practice an open-door policy ensuring we have a free flow of ideas from staff and feedback from the residents. Being awarded “Outstanding” by CQC is a testament of the continued commitment of all staff at Coombe Hill Manor and we are very proud of some of the remarks contained within the report”
“The service was exceptionally caring. The registered manager and her staff team were committed to providing high-quality compassionate care. We observed excellent relationships between staff and people using the service. Respect and dignity for people were at the heart of the service with people and their relatives consistently saying that staff were very respectful, kind and caring. There was also a strong emphasis on ensuring compassion, dignity and respect at the end of a person’s life”
Residents and families are delighted with the news and have made daily comments to Sonya and the team since being awarded the Outstanding rating.
“I would say that this home gave my father a sanctuary in which to make the most of the last two and a half years of his life and gave him an environment of dignity and respect until, and beyond, his final breath. I cannot commend them to you highly enough.”
“Sonya and her team were outstanding. From the moment my mother arrived in November 2015, she was looked after amazingly. The staff were extremely helpful and friendly and nothing was too much trouble. “
“ I describe Coombe Hill to friends as ‘on a par with a 5-star hotel’ for its ambience, quality of facilities and the warm welcome I always receive from staff.”
As a bespoke home, Coombe Hill specialises in all aspects of care and has specific rooms where couples can remain together. If you would like to visit please call us on 020 8336 4650