Prior to joining Signature at Hendon Hall, I managed a hospice for a national charity for 12 years providing attentive and compassionate care to patients and their families. I have previously worked in the hospitality industry managing hotels and conference facilities, as well as leading customer service improvement for a local authority. I have a passion for providing long lasting happy memories whilst making a difference to others. Moving into the care sector was the best career decision I ever made, I feel I can really make a difference incorporating my hotel knowledge and skills as well as my passion for customer service. It feels like fate in a way, as when I started out my career it was a hard choice between hotels and nursing so it feels like this position with Signature is the natural one for me.
Working in the care sector you need to be a team worker, treating people with respect, dignity as well as having a ‘can do’ attitude. It’s a personal privilege and very rewarding to work in care where you can make a positive difference to the wellbeing, health and happiness of residents. I am very much looking forward to opening the marketing suite in June and meeting our prospective residents.