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Introducing Signature at Hendon Hall’s General Manager

Please see our video, introducing Jackie Bennett, Signature at Hendon Hall’s General Manager.  Jackie discusses what makes Signature at Hendon Hall so special for our residents, relatives and staff.

Covering personalised care planning, help with moving in, and ongoing support of residents and their families, as well as carer ratios for our assisted living and dementia communities, Jackie explains our ethos and commitment to caring.

Jackie Bennett

General Manager

Prior to joining Signature at Hendon Hall, I managed a hospice for a national charity for 12 years providing attentive and compassionate care to patients and their families. I have previously worked in the hospitality industry managing hotels and conference facilities, as well as leading customer service improvement for a local authority. I have a passion for providing long lasting happy memories whilst making a difference to others. Moving into the care sector was the best career decision I ever made, I feel I can really make a difference incorporating my hotel knowledge and skills as well as my passion for customer service. It feels like fate in a way, as when I started out my career it was a hard choice between hotels and nursing so it feels like this position with Signature is the natural one for me.

Working in the care sector you need to be a team worker, treating people with respect, dignity as well as having a ‘can do’ attitude. It’s a personal privilege and very rewarding to work in care where you can make a positive difference to the wellbeing, health and happiness of residents. I am very much looking forward to opening the marketing suite in June and meeting our prospective residents.

Julya Holden

Client Liaison Manger

I have had an incredible opportunity to live and work both in New Zealand and the UK, primarily my career has been in Real Estate and International Recruitment markets. My core experience lies within Sales and Learning & Development.

Naturally, I am passionate about creating an environment to ensure people become the best version of themselves, by winning hearts and growing minds. However, I wanted to make a bigger difference and a positive impact to my community – COVID gave me time to reflect on what is important. My personal mission is to lead the life of contribution and service, give back to our community and help enhance the quality of life for people in their later years.

My journey led me to Signature Senior Lifestyle and the Care Sector. To me there is no comparison, Signature at Hendon Hall is that hidden gem offering exceptional holistic care, luxurious living within exquisite surroundings.

I am privileged to be part of such a phenomenal and dedicated team who truly cares about the dignity and well-being of our residents, respected families, and friends. I very much look forward to welcoming you to our beautiful home.

 

Rakhee Popat

Client Liaison Manager

Working in the hospitality industry for ten and half years has developed my love for engaging with and supporting people, building on relationships while also understanding what truly is meaningful to others.

I am excited and grateful to be working for such a wonderful company that employs compassionate and caring people who offer our residents exceptional service, a sense of security, a great community feel, and help residents live their lives to the fullest.

As a Client Liaison manager, I offer my full support, trust and guidance, as well as a listening ear. Not only when you first come and visit us, but throughout your journey on moving to your new home. Peace of mind is ultimately the most important when choosing a care home, so I am excited to meet you and your loved ones to talk about what you need from us and what we can offer you here at Signature Hendon Hall.

Alex Mortillaro

Hospitality Manager

My name is Alex Mortillaro, Hospitality Manager at Signature Hendon Hall.  In my role of Hospitality Manager, I will manage a dedicated group of employees from reception, food & beverage, activities and house keeping to our head chef, committed to delivering the highest standards of care and recognition. I will also be overseeing the implementation of several exciting programmes and activities carefully crafted to look after the well-being of all our residents and their families.

Before joining Signature at Hendon Hall, I worked in hospitality for over 20 years in Europe and Asia. I had the opportunity to travel, get to know wonderful people from different cultures and played a primary role in large scale projects and openings, drawing extensive media coverage.

I have always been passionate about service and providing the best possible experience to all customers. I am excited to join Signature, and of course, the Hendon Hall team, where I will be helping to ensure every single resident receives the best possible care and attention to detail.

Rory Manterfield

Maintenance Engineer

I have worked within the building trade for the last 20 years from finishing college, to learning all aspects of property maintenance such as carpentry, kitchen, and bathroom fitting. I have experience in running my own business and working for major companies as a maintenance manager in the hospitality and care sectors.

I also have extensive knowledge in budget management, health and safety, fire safety, and building compliance. I have previously worked for Signature in two homes based in Wimbledon and Marlow.

Working within the care industry is something I am very proud of and caring for others is one of my biggest passions. Working for the Signature brand has been the most enjoyable and rewarding part of my career so far. I am privileged to be working with the team at Hendon and look forward to welcoming our residents and their families to one of our finest, most historic footprints Hendon Hall, as exciting times lie ahead.