Rosebery Manor Celebrated at Prestigious Award Ceremonies!
Hard working staff from Signature Senior Lifestyle’s Rosebery Manor home in Epsom have been recognised at two highly prestigious industry awards ceremonies, reflecting tireless work in the face of additional challenges for the sector at present.
General Manager Michelle Gray has won “ Social Care Nurse of the Year” at the British Care Awards which is one of the biggest accolades within the sector. Michelle has enjoyed a flourishing career at Signature, progressing from Care Services Manager and then recently promoted to general manager as of a few weeks ago.
Meanwhile, Residential Manager Kevin Lowing has also been recognised as a runner up in the Care Homes Heroes 2020 competition, organised by Ontex in association with Caring Times. Kevin was nominated for going above and beyond in fulfilling the needs of a resident who was at Rosebery Manor for their end of life care. Kevin spent his day off collecting the resident’s brother, who had mobility issues, from Essex, bringing him back so the pair could enjoy a special lunch at Rosebery Manor.
Michelle Gray, General Manager at Signature Rosebery Manor, comments: “It is an honor to have been recognised in such a prestigious ceremony, particularly amidst the challenging times that we have all faced this year. We have a fantastic team that has bounded together, ensuring we deliver exceptional care and uphold all our values despite the shifting conditions.
“Testament to this is Kevin, who embodies everything that we strive for, delivering exceptional care and treating residents with the dignity, respect and individuality that they deserve. This acknowledgement was all about gold standard end of life care and meeting a resident’s needs selflessly – the resident passed away not long after seeing his brother, making this particularly special.”
I am a Registered Nurse and have been in the Care Industry for over 25 years, I have held various positions in the NHS, have worked for a charity and most recently within the private sector. I have worked for Signature since February 2018, starting as a Care Services Manager at Rosebery Manor and then promoted to General Manager in October 2020.
I am passionate about providing person centred care and ensuring that all the residents at Rosebery Manor live well and receive an exceptional level of care. I have gained invaluable skills and experiences during my career, which have shaped me into the Manager I am today. I am proud to lead the team at Rosebery Manor
I was fortunate to win the award of Social Care Nurse of the Year at The 2020 Great British Care Awards for the introduction of robust resident safety measure and clinical governance.
Nursing Care Manager
I manage the nursing team and the ground floor care team to ensure the residents’ clinical and social needs are met. My drive comes from knowing that I am making a difference to resident’s lives and the Signature community flourishes in being the standard in the senior care sector. I feel very privileged to be part of such a lovely, caring team who are dedicated to maintaining the best quality of life for all our residents.
I have a passion for caring for the elderly, especially individuals living with dementia. I’m dedicated in ensuring the highest possible level of person-centred care is delivered to all residents living on the oak’s community.
Myself and my team of dedicated staff work closely with other healthcare professionals to share best practice and to make sure we are always at the forefront of high-quality care and support not only for residents but also family and close friends.
I recently became Residential Manager at Rosebery Manor having worked my way up from being a carer. I am passionate about the wellbeing of our residents and supporting our dedicated team to deliver the best quality care, giving peace of mind to our families.
Client Liaison Managers
Sonia Weller & Debbie Self
Our role is to help guide you through finding the right support and lifestyle whether it’s for yourself, a family member or a close friend. We will help you from your initial enquiry and visit right through to choosing an apartment suite and becoming a resident. We aim for Rosebery Manor to feel like ‘home from home’ and we will be with you all the way through what can be a difficult time.
I oversee the daily operations of all non-clinical departments. I am committed to providing exceptional customer service to ensure our residents are happy and well looked after. I look at the holistic experience of living at Rosebery Manor and strive to ensure it is an excellent one.
People Services Manager
I work closely with the teams across the home to ensure that we recruit the most qualified and experienced people to join us, whilst also nurturing and developing our talent to grow within the community. I am passionate about coaching and driving highly skilled teams to deliver the very best standards of care and hospitality.
The housekeeping team and I make sure our home is kept clean and tidy to a very high standard. We provide a weekly service to all our residents to ensure their private apartment suites are maintained to their personal preference and their laundry requirements are met. The communal areas are cleaned daily so our home looks as good today as it did when we first opened in 2014. We take great pride in our home and value the lovely relationship we have with all our residents.
I am dedicated to delivering excellent service in our restaurants each and every day, for our residents, their families and friends. I work closely with Head Chef to ensure our resident’s dietary requirements are fulfilled and their daily nutritional needs are met. Empathy and understanding are key to my teams’ role in delivering the dining experience.
I ensure the building is safe for staff and residents and maintained to a high standard allowing the teams to work effectively to deliver excellent care.
I feel very privileged to be in post as the Activities Supervisor at Rosebery Manor. For the past 20 years I have worked within the Television industry and as a Fundraising Events Manager within both profit and non-profit organisations. I am extremely excited to bring my knowledge and experience to the Activities Team.
My goal is to provide activities that benefit the wellbeing of our residents, ensuring we focus on their emotional, intellectual, spiritual and physical wellbeing. This is provided by coordinating a full events calendar of daily activities, weekly performers from professional entertainers and exciting excursions (when permitted) for all to enjoy.
Find out about Rosebery Manor’s management structure here.