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General Manager

Emma Franklin

I have worked for the elderly care sector for 25 years in various roles. Over the past 12 years I have worked in managerial roles for another care provider. I have a great empathy & passion for the individuals that we care for. I also understand the importance of including loved ones & those who are important to our residents. I am a compassionate, transparent & honest person who puts our residents needs at the forefront of what we do every day.

My decision to join Signature was based on the fact that we offer the highest standard of care as well as providing a luxury yet homely environment. I am excited about being a part of making Elton House a place that people can call home, yet where they receive the highest quality person-centred care.

Dementia Care Manager

Claire Grant

I have worked in the health care sector for over 16 years and within this time, I have developed my skills in leadership and management and really enjoy working within the care sector because of the genuine passion I have to care for the wonder that is our elderly generation. As Dementia Care Manager at Signature Elton House, it is my responsibility to ensure that our residents are delivered the highest standards of person-centred care and that they are supported to live a fulfilling and happy life whilst living with Dementia. I truly believe that all of our residents deserve nothing but the best and I am very lucky to be part of a caring and empathetic team who have the same ethos and strive to achieve this always. At Elton House, there really are no limits to what can be achieved with the state of the art facilities and the varied and fulfilling enrichment programme provided for our residents.

Client Liaison Manager

Karen Fleming 

I have previously worked in the NHS for 10 yrs, and feel it has given me a greater understanding of a person’s care needs. I have raised 3 grown up children and now have 3 grandchildren, family is very important to me.

I see all the people I meet within this role as part of our Signature Family making sure that people are treated as individuals, another part of my role is to make sure the care needs of the individual can be met, so as clients and their family members feel safe.

Client Liaison Manager

Jan Marples

My professional background is one of customer service and providing support and guidance to a client base. I have many years’ experience in the service industry, within the charity, public and private sector.

At Signature we pride ourselves on listening to you and your loved ones’ individual needs and providing a solution that meets those needs, hopefully exceeding your expectation. As a Client Liaison Manager, I may be your first point of contact when you make your initial enquiry with Elton House. I am committed to handling your enquiry with care and integrity, supporting you and your family throughout the move in process.

Hospitality Manager

Alan Hoff

I have worked in the care industry for 24 years, with vast experience across catering , housekeeping, activities. I am ambitious , outgoing, and commercially astute individual with a passion for delivering outstanding customer service. I believe this comes through hard work , attention to detail and team bonding. Our residents and the team at Elton House and Signature group are at the heart of what we do and what we strive towards to. I have joined Elton House as Hospitality Services Manager, where I have been given the opportunity to use my experience to help ensure we improve the lives of our residents.

Residential Manager

Orla Green

I’ve been in the care sector for 22 years. The joy of meeting new families and making a positive contribution to the lives of each and every one of our residents is truly rewarding.
Each resident is special and unique to all of us and I strive to ensure their lives are fulfilled to the best of their abilities. I have the honour of leading a fabulous and compassionate team of carers with many years of experience. I feel very blessed being part of the Signature family and I am confident that we are able to make such a difference in crucial moments of an individual’s journey, whether it’s a lifestyle choice or a care need.
My experience has taken me on a training pathway with medication and manual handling and I am looking forward to being the internal trainer for Elton house.

People Services Manager 

Hollie Dunton 

I have worked for Signature since July 2018 and am very proud to be one of the founder members of staff that supported our opening of Elton House in September 2018. My background is within people management and recruitment and I have worked within the Care Industry for the last 4 years. My role as ‘People Services Manager’ is to look after our staff at Elton House and guide them through their career pathways with relevant training and guidance. I hope to help staff at all levels in all departments reach their full potential and to make the recruitment process as exceptional as Elton House is.

Find out about Elton House’s management structure here.