Testimonials

Testimonials

Having been to several homes as my Mother's dementia has progressed, I can confidently say that Cliveden Manor is outstanding. The staff are so very kind and caring to her, and there are enough lovely and well-trained staff to ensure our Mother has the very best. In addition the whole environment is very carefully designed to provide a safe and attractive environment for her. That incidentally makes it a lovely place for family and friends to visit. I would also highlight the activities team, who are constantly finding ways to provide stimulation for he residents.

In summary - we are very happy indeed!

Nick H
Cliveden Manor - Marlow
Relative of Resident


We cannot praise the staff and accommodation at Ascot Grange enough. It was a difficult decision to accept that our mother needed full time nursing care but everyone we have met at Ascot Grange from our first viewing to now has been helpful, professional and friendly making it much easier for Mum and for us. The building is delightful, bright, clean and airy, beautifully furnished and with the air of a friendly hotel. The food is excellent - and we can say that having shared several lunches there ourselves. The staff have been so kind to Mum, settling her in and looking after us too in the transition period. The biggest surprise perhaps has been the lovely activities that are laid on - so many things to do which are fun and which have helped Mum to meet and mingle with the other residents and feel involved - and who knew hair appointments and manicures would all be available too! We could not recommend Ascot Grange any more highly - we know Mum is being looked after so well.

Thompson G
Ascot Grange - Ascot
Relative of Resident


The Pembroke House team have been professional and very caring in dealing with mum. They helped us both in what was a difficult time, getting mum from the hospital into the home and liaised with the ward to move things along more smoothly, after visiting mum at Frimley Park. Everyone there has worked very hard to make Mum welcome and she has now settled well.

The home itself is wonderful with lots of great facilities, like a cinema room, hair dresser and activity team.

The restaurant and general catering are particularly good. If mum is not feeling like eating, they offer her pretty much anything she wants to get her eating. She is also visiting the restaurant regularly where again the staff are excellent and clearly caring.

At 92 this is the first time Mum has not lived independently and I've been trying to get her to do this for some years. I feared she'd hate it, but thanks to the Pembroke team it's been a great success and mum will now enjoy her final years in this wonderful home.

Pat D
Pembroke House - Camberley
Relative of Resident


I am in good health and came here to be closer to my family, for the excellent care and accommodation. Should I need care in the future I know it will be available here. The staff are caring,

Ethel P
Rosebery Manor - Epsom
Resident


For the kindness, respect and support I do not believe Moorlands Lodge can be surpassed, added to which, the standard of accommodation and facilities is second to none. It is a great relief to feel complete confidence that my mother is receiving great support during the traumatic process of moving her in. I really wish we had done it sooner.

Kay T
Moorlands Lodge - Hindhead
Relative of Resident


Finally my friend is living his life again
!

My friend was extremely worried about moving from the care home he was in to Cliveden Manor as it would be a completely different way of life for him. Rather than him being in a care home where the majority of the people were very sick and therefore unable to do any activities, he was moving to somewhere where there would be activities, if he wished, throughout each day. He needed to fit out his apartment, for the first time in his life he would have to choose furniture and bedding, so all in all a huge change for him.

We were reassured that every question we asked was answered clearly and truthfully. We ordered the furniture and it was delivered to the apartment and signed for by the staff there, so we didn't have to go over to sort out the delivery. We put the furniture together and moved as much of my friend's clothing over so that when he visited it before moving in, he knew that he was moving into a lovely new setting.

Since moving in, when he was welcomed by all the staff, which was appreciated, he has enjoyed the activities and tried out new things, and been out in the mini bus a few times, which he has thoroughly enjoyed. He has found things of interest to do and is living again. The food has been excellent and having two different places to eat has been really nice, and the fact that meal times aren't set at one time but a range given.

Coralie K
Cliveden Manor - Marlow
Friend of Resident


I am really enjoying myself at Coombe Hill. I go out on all the trips and we have lots of parties and get together's.

My room is lovely and clean and I love my bedding is beautifully white.

Staff are lovely and kind, they always stop for a chat.

Daphne R
Coombe Hill Manor - Kingston upon Thames
Resident


Excellent carers very well trained. All staff very observant and helpful. Treat us all as individuals know by name.

Jane C
Rosebery Manor - Epsom
Resident


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