Good Examples of Dealing with Dementia

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Good Examples of Dealing with Dementia

emma raymonde at the miramar

One of The Miramar’s residents suffers from severe dementia. She does not like being on her own and frequently requests to be positioned in the public areas, to feel comforted by the busy and bustling environment around her.
Her dementia results in her often becoming agitated and confused around events from her past.
During a late shift, recently, our resident appeared adamant that she needed to call her bank in order to contact her husband as he worked there. She was clearly and visibly distressed during her interaction with our receptionist, Emma.
Emma took it upon herself to contact the resident’s daughter, in order to gain some history surrounding the resident’s relationship with the bank. Her daughter then decided she should play the part of the bank clerk. They would put our resident’s mind at rest by assuring her that her husband was fine.
Fortunately, this resolved the whole issue. Emma has since written a coping strategy for this resident, in order to assist other reception staff in the future.

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