Testimonials

Testimonials

All members of staff are excellent and have been unbelievable with their care and attention to my wife, who has settled in well. I cannot stress enough how superb Pembroke House is.

D T.
Relative of Resident

I have visited my brother three times. The first time he was asleep initially when I went in, so I was given a tour of Pembroke House. I was impressed by the quality of the facilities and by the knowledgeable and caring staff. My second visit confirmed this view. Today when I saw my brother he recognised us and said- "You don't want to end up in a home but if you do this is the place to be. The staff are lovely." It was very heartwarming to hear this after some very challenging times for him and his family.

J.B.
Relative of Resident

Each and every member of staff is totally superb. I only wish I could live here too.

Louise C.
Relative of Resident

Thank you. All is sorted and nan has moved in - within a day already there is such a big difference in her, and it's the best thing to witness and feel like we are gradually getting her back.
I can't thank everyone enough for their support this week in making the transition as smooth as possible for her and us. Nothing is too much for anyone. Everyone has been complete superstars. A special thanks to one of the maintenance guys, who went out of his way to sort me a phone charger after an agonising wait on Wednesday; Mel, who looked after nan yesterday and gave her a bath, hair wash and moisturised her from top to bottom - Nan said she felt like a different person; and Jo, who has been checking in on nan (and I) over the past days and shows a true love and compassion towards the residents, which is a pure joy to see.

I will forever be grateful for meeting with you and for your tour of Pembroke House, as I feel that Nan is now in the best place and the best caring hands.

Carley
Relative of Resident

The Pembroke House team have been professional and very caring in dealing with mum. They helped us both in what was a difficult time, getting mum from the hospital into the home and liaised with the ward to move things along more smoothly, after visiting mum at Frimley Park. Everyone there has worked very hard to make Mum welcome and she has now settled well.

The home itself is wonderful with lots of great facilities, like a cinema room, hair dresser and activity team.

The restaurant and general catering are particularly good. If mum is not feeling like eating, they offer her pretty much anything she wants to get her eating. She is also visiting the restaurant regularly where again the staff are excellent and clearly caring.

At 92 this is the first time Mum has not lived independently and I've been trying to get her to do this for some years. I feared she'd hate it, but thanks to the Pembroke team it's been a great success and mum will now enjoy her final years in this wonderful home.

Pat D
Relative of Resident