Testimonials

Testimonials

My uncle is now a resident at Ascot Grange. The move was very easy and trouble-free. All of the staff have been most helpful at all stages of the move, including organising his furniture, hanging his pictures, showing him around the site, dealing with his medication and clinical needs, and making him feel welcome.
Having lived on his own for a very long time, such a move was likely to be difficult, but each member of staff has helped to make this transition as easy as possible. He is very happy with the service and attention that he receives, even the restaurant is catering for his little foibles and preferences. From an administrative viewpoint, the move has been as easy as I can imagine too.

Pearson C
Relative of Resident

We cannot praise the staff and accommodation at Ascot Grange enough. It was a difficult decision to accept that our mother needed full time nursing care but everyone we have met at Ascot Grange from our first viewing to now has been helpful, professional and friendly making it much easier for Mum and for us. The building is delightful, bright, clean and airy, beautifully furnished and with the air of a friendly hotel. The food is excellent - and we can say that having shared several lunches there ourselves. The staff have been so kind to Mum, settling her in and looking after us too in the transition period. The biggest surprise perhaps has been the lovely activities that are laid on - so many things to do which are fun and which have helped Mum to meet and mingle with the other residents and feel involved - and who knew hair appointments and manicures would all be available too! We could not recommend Ascot Grange any more highly - we know Mum is being looked after so well.

Thompson G
Relative of Resident

The standard of care and facilities at Ascot Grange is outstanding. All the staff (carers, family liaison, activity managers, reception, caterers and cleaners) know Mum and our family by name and are genuinely welcoming, caring and thoughtful.
The difficult decision to move Mum into care was made so much easier by their sensitive and professional approach and mum settled very easily. There are very high standards and attention to detail in mum's personal care. Staff are very responsive to mum's needs and make proactive suggestions about how she can be further helped. The activities on offer are numerous, varied and great fun, even for those with dementia like mum, family are actively encouraged to take part. The food is of an extremely high quality - our family regularly eat lunch or dinner there with Mum. The payable extras - hairdressing and beauty salon - are excellent and priced at much less than we paid locally. Ascot Grange feels more like a luxury hotel than a care home.

Hampson C
Relative of Resident

As a new resident and upon accepting a complimentary meal for myself and my family, we were very pleased to be offered the private dining room and to experience the standard of presentation of all the dishes. We chose a Sunday roast with all the trimmings, including fresh vegetables from the complex gardens. The enthusiasm of the head chef and restaurant staff to make sure that everything was to our satisfaction, made the whole experience a delightful occasion

DN
Resident