Testimonials

Testimonials

I am really enjoying myself at Coombe Hill. I go out on all the trips and we have lots of parties and get together's.

My room is lovely and clean and I love my bedding is beautifully white.

Staff are lovely and kind, they always stop for a chat.

Daphne R
Coombe Hill Manor - Kingston upon Thames
Resident


Making the decision to leave your family home of over 50 years and move into a Care Home environment is frightening and takes courage. Our father felt able to make that decision in large part because of the exceptional quality of Cliveden Manor.

From our first visit we were very impressed with the care and attention paid to its design, decor, facilities and staff. It has the air of a good quality hotel, welcoming, flexible and responsive to the needs and preferences of its residents and their families and friends. In the communal areas, the reception, lounge/cafe areas and dining room there is a lively buzz of residents enjoying each other's company, entertaining visitors and chatting to staff.

Most impressive and reassuring for us and for our father is the attitude and approach of all the managers and staff. During the transition when our father decided to stay for a trial month, they could not have been more helpful in ensuring that the move was as painless as possible. Since then everyone has been routinely friendly, courteous and respectful, perfectly happy to stop for a chat and to respond immediately to any requests and concerns.

Jane
Cliveden Manor - Marlow
Relative of Resident


My wife and I are both aged 89 years. We moved into Bentley House on the 2nd of March 2015. The move was far less stressful than anticipated thanks to the help received from the staff. We settled in very quickly and after 2 months are both very satisfied with the care and attention we are receiving. Most of the staff are kind, considerate and a joy to be with. They show immediate use alongside their capability that is very professional.

Hector L
Bentley House - Hertford
Resident


I have been a resident for seven months needing as little care as possible, although I appreciate I am deteriorating weekly. I enjoy the activities and outings very much. The food is excellent although I feel there is rather too much cakes, biscuits, ice-cream etc, but that is just me and I know it is very much appreciated by others. I am very content to spend the rest of my days here if I can afford it.

Dorothy S
Miramar - Herne Bay
Resident


My uncle is now a resident at Ascot Grange. The move was very easy and trouble-free. All of the staff have been most helpful at all stages of the move, including organising his furniture, hanging his pictures, showing him around the site, dealing with his medication and clinical needs, and making him feel welcome.
Having lived on his own for a very long time, such a move was likely to be difficult, but each member of staff has helped to make this transition as easy as possible. He is very happy with the service and attention that he receives, even the restaurant is catering for his little foibles and preferences. From an administrative viewpoint, the move has been as easy as I can imagine too.

Pearson C
Ascot Grange - Ascot
Relative of Resident


Clean, spacious, welcoming and well furnished. Sitting rooms and bedrooms for residents is a brilliant idea. Good kind and respectful staff. Incredible large garden, well maintained which offers good walks for residents. No smell.

Fiona M
South Lodge - Stoneygate
Relative of Resident


It's nice to have the peace of mind that I can carry on living independently, yet have the security blanket around me, and the company when I need it.

All credit to those who were so forward thinking in every aspect.

Hazel R
Bentley House - Hertford
Resident


Living at Cliveden Manor has significantly improved the quality of my mother's life. Every member of staff (without exception) is warm and friendly, knows my mother's name and speaks to her with warmth and caring. Nothing ever seems too much trouble. The rooms are lovely and the food of excellent quality. Most importantly, my mother is happy there and my stress/worry levels have greatly diminished.

Helen M
Cliveden Manor - Marlow
Relative of Resident


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